EDI Support Analyst

We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations.

Responsibilities:

• Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly
• Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing
• Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions
• Assist with partner onboarding by coordinating testing and validating readiness for production exchanges
• Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns
• Review system queues, alerts, and operational reports to identify issues early and take corrective action
• Verify data accuracy within transactions and research mismatches or missing information
• Keep support documentation, operating procedures, and trading partner records current and organized
• Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed
• Provide off-hours support and travel occasionally based on business needs
• Experience supporting Electronic Data Interchange environments and resolving day-to-day transaction issues
• Working knowledge of common EDI transaction sets and document flow across customer and supplier processes
• Ability to analyze transaction failures, identify root causes, and coordinate issue resolution with technical and business teams
• Familiarity with monitoring tools, alerts, reports, and support documentation used in EDI operations
• Strong attention to detail with the ability to validate data accuracy and investigate discrepancies
• Effective communication skills for working with internal users as well as external trading partners
• Ability to manage multiple priorities in a fast-paced support environment
• Willingness to provide off-hour support and travel occasionally as required