ECM Administrator (Synergy)

Overview

We are seeking an experienced Synergy ECM Administrator to support a critical enterprise document imaging and content management environment serving more than 7,000 users across a large-scale environment. This role will be responsible for production support, system administration, user access management, troubleshooting, and issue resolution within the Synergy Enterprise Content Management (ECM) platform. The ideal candidate will have experience supporting high-volume document imaging systems and will be comfortable working directly with business users, infrastructure teams, and application support teams in a fast-paced, mission-critical environment.

Responsibilities

• Provide day-to-day administration and production support for the Synergy ECM platform
• Manage user access, security permissions, roles, and provisioning requests
• Investigate and resolve document imaging and content management issues
• Troubleshoot missing documents, indexing errors, and document retrieval problems
• Support document ingestion workflows and resolve slow or failed document processing issues
• Analyze and remediate file processing errors and workflow failures
• Partner with infrastructure and desktop support teams to address connectivity and hardware-related issues impacting the platform
• Monitor system performance and identify opportunities to improve reliability and user experience
• Support incident management, root cause analysis, and issue resolution during the hypercare period
• Collaborate with business stakeholders to prioritize support requests and minimize operational disruptions
• Document support procedures, known issues, and system administration processes
• Assist with testing, validation, and readiness activities related to ongoing integration and conversion efforts

Required Qualifications

• 3+ years of experience administering or supporting an Enterprise Content Management (ECM), document imaging, or document management platform
• Experience supporting Synergy ECM or similar imaging/content management solutions
• Strong troubleshooting experience within production application environments
• Experience managing application security, user access, permissions, and role administration
• Knowledge of document ingestion, indexing, workflow processing, and document retrieval processes
• Experience investigating system performance issues and application errors
• Ability to coordinate across infrastructure, application support, and business teams
• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities

Preferred Qualifications

• Experience supporting financial services, banking, or other highly regulated environments
• Background supporting large-scale enterprise platforms with thousands of users
• Familiarity with document retention, records management, and compliance-driven workflows
• Experience with production support, incident management, and application hypercare activities
• Experience supporting enterprise integrations between imaging platforms and core business applications

*Please note: This position is 100% onsite, Monday-Friday, in Atlanta, GA. Do NOT apply to this posting if you're not already local to metro Atlanta and willing to work onsite.