Dispatcher - Spanish

We are looking for a bilingual Dispatcher to support transportation and customer coordination activities for a growing organization in the waste and environmental services industry in Cerritos. This contract-to-permanent position is ideal for someone who enjoys working in a fast-paced logistics setting, managing customer communication, and ensuring shipment details are handled accurately from order entry through invoicing. The right candidate will bring strong service instincts, careful attention to documentation, and the ability to work across dispatch, billing, and operations teams.

Responsibilities:

• Coordinate drayage service requests by communicating with customers, confirming scheduling needs, and organizing timely dispatch activity.
• Enter and maintain order information within transportation and business systems while partnering with operations staff to keep records accurate and current.
• Compare shipment details against customer paperwork, terminal information, and steamship line schedules to confirm correct planning and execution.
• Address customer questions related to delivery timing, service delays, accessorial charges, and supporting documentation in a thorough and attentive manner.
• Track import and export booking activity and escalate service interruptions or scheduling concerns to both leadership and customers as needed.
• Audit completed loads each day to confirm pricing aligns with customer agreements and billing details are ready for processing.
• Prepare and issue customer invoices within established turnaround expectations following container ingate.
• Support accounts receivable efforts by investigating billing discrepancies and helping resolve invoice-related disputes efficiently.
• Bilingual communication skills in English and Spanish are strongly preferred.
• Prior experience in dispatch, logistics coordination, or transportation customer service is preferred.
• Familiarity with Profit Tools software is highly desired.
• Experience working with ocean carriers or logistics providers such as Maersk, Ocean Network Express, or similar organizations is a plus.
• Working knowledge of billing practices, rate verification, and invoice support is preferred.
• Comfort using CRM, ERP, or transportation management systems in a detail-driven environment.
• Strong communication skills with the ability to manage customer interactions and coordinate across multiple teams.
• Ability to review documentation carefully and handle shifting priorities in a fast-moving operation.