Dispatcher Manager

We are looking for a hands-on Dispatcher Manager to lead day-to-day hub activity in New Berlin, Wisconsin and guide a small dispatch team in a high-volume logistics setting. This contract opportunity with permanent potential is ideal for someone who enjoys balancing floor leadership, team development, and operational problem-solving. The person in this role will help keep package movement on track, reinforce safe work practices, and support consistent service through strong coordination and quick decision-making.

Responsibilities:

• Direct daily hub operations by organizing assignments, balancing team workloads, and keeping dispatch activities aligned with volume demands.
• Supervise and support a group of 5-10 dispatch employees, providing guidance throughout the shift to maintain productivity and service standards.
• Adjust staffing coverage when attendance issues or schedule gaps arise so operations continue without unnecessary delays.
• Oversee package movement across the hub and help ensure outbound delivery activity leaves according to planned timelines.
• Review operational metrics such as throughput and team output, then share updates and key issues with leadership.
• Deliver on-the-job coaching, support skill development, and assist with training new team members as they join the operation.
• Reinforce safety expectations, standard procedures, and workplace policies through regular communication and daily team direction.
• Address workflow disruptions, equipment concerns, facility issues, or unexpected volume changes by resolving problems directly or escalating when needed.
• Contribute to process improvement efforts that strengthen efficiency, consistency, and overall service quality.
• At least 2 years of experience in dispatching or a related logistics, transportation, or warehouse leadership environment.
• Prior experience leading, coaching, or training team members in an operational setting.
• Working knowledge of dispatch platforms, transportation management systems, or similar logistics technology tools.
• Strong communication, organization, and problem-solving skills with the ability to make sound decisions quickly.
• Ability to manage multiple priorities in a fast-paced operation while maintaining accuracy and follow-through.
• Comfortable working actively on the hub floor and in the yard, including indoor and outdoor conditions.
• Able to stand and walk for extended periods during the shift and occasionally move items weighing up to 25 pounds.