Dispatcher

We are looking for a Dispatcher to support daily transportation operations in Long Beach, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced logistics setting and can balance customer communication with efficient load coordination. The role focuses on keeping shipments moving on schedule, responding to service requests, and maintaining accurate dispatch records across transportation systems.

Responsibilities:

• Coordinate driver assignments and shipment activity to support on-time pickup and delivery across intermodal and local logistics operations.
• Serve as a primary point of contact for customers and drivers, providing timely updates, resolving service issues, and answering dispatch-related inquiries.
• Use computer-aided dispatch and transportation management systems, including TMSS and TruckMate TMS, to enter, monitor, and update load information accurately.
• Track shipment status throughout the day, identify delays or service disruptions, and communicate changes quickly to the appropriate parties.
• Maintain detailed operational records, reports, and correspondence using Microsoft Office and Microsoft 365 applications.
• Work closely with internal teams and external partners to align scheduling, routing, and service expectations with customer needs.
• Support high-volume call handling in a customer service or call center environment while maintaining professionalism and accuracy.
• Assist with logistics coordination tasks that improve workflow efficiency and ensure transportation activities remain organized and compliant.
• At least 2 years of experience in dispatching, transportation coordination, or a related logistics support role.
• Background in customer service, including experience handling a high volume of calls and service requests. Experience a Trinium TMS a plus
• Working knowledge of computer-aided dispatch platforms and transportation management systems such as TMSS or TruckMate TMS.
• Familiarity with intermodal logistics and the ability to coordinate multiple moving parts in a time-sensitive environment.
• Proficiency with Microsoft Office and Microsoft 365 for communication, tracking, and reporting tasks.
• Strong organizational skills with the ability to manage priorities, follow up on issues, and maintain accurate records.
• Bilingual communication skills in English and Spanish are preferred.
• Ability to communicate clearly with drivers, customers, and operations teams with strong attention to detail.