Dispatcher

We are looking for a dependable Dispatcher to join an on-site team in Glen Allen, Virginia in a Contract to Permanent role. This opportunity is ideal for someone who excels in fast-paced environments, communicates clearly with customers and internal teams, and can keep operations organized during overnight hours. The position follows an 8-hour schedule with two paid 15-minute breaks and one 30-minute meal break, - this is a 1pm-9pm schedule from Tues-Sat. You MUST be available for this schedule to be considered.

Responsibilities:

• Manage dispatch activity by receiving requests, prioritizing needs, and assigning resources in a timely manner.
• Serve as a primary point of contact for inbound calls, providing attentive customer support and accurate information.
• Use computer-aided dispatch tools to track activity, update records, and maintain real-time visibility into operations.
• Coordinate logistics between drivers, field personnel, and customers to help ensure efficient service delivery.
• Monitor ongoing assignments and respond quickly to schedule changes, urgent issues, or service disruptions.
• Maintain clear and detailed documentation of calls, dispatch updates, and service outcomes throughout each shift.
• Communicate effectively with internal teams to support smooth handoffs and consistent overnight coverage
• Previous experience in dispatching, call center support, or a customer service-focused operations role.
• Strong communication skills with the ability to remain calm, attentive to detail, and organized in a high-volume setting.
• Hands-on experience working with computer-aided dispatch systems or similar scheduling and tracking software.
• Ability to coordinate multiple tasks at once while maintaining accuracy and attention to detail.
• Proficiency with basic computer systems and data entry for updating dispatch and service information.
• Strong problem-solving skills and the ability to make sound decisions in time-sensitive situations.