Dispatcher

We are looking for a Dispatcher to coordinate daily delivery activity from a desk-based operations environment in Warren, Michigan. This Long-term Contract position focuses on routing support, driver communication, and real-time service coordination rather than high-volume inbound call handling. The ideal candidate is comfortable managing fast-paced logistics workflows, using digital tools to track route progress, and helping drivers and site teams keep deliveries running smoothly throughout the day.

Responsibilities:

• Coordinate daily delivery operations for a large group of drivers by monitoring route activity, addressing issues, and helping keep schedules on track.
• Use company dispatch and tracking systems to build, adjust, and oversee driver routes while maintaining accurate operational visibility.
• Support pre-departure site readiness by receiving inbound trucks, organizing package sorting activities, staging routes, and preparing the facility for driver loadout.
• Manage the loadout process by checking drivers in and out, resolving delivery-related questions, and providing coaching on service expectations, compliance, and delivery practices.
• Oversee post-loadout operations by reconciling failed deliveries, documenting exceptions, and preparing the site for the next shift.
• Track drivers during active routes, review proof-of-delivery images for accuracy, and flag missing or incorrect documentation for follow-up.
• Escalate payment, compliance, and technical concerns to the appropriate teams while maintaining clear records of issues and actions taken.
• Create end-of-shift handoff notes for remote dispatch partners to ensure continuity of support during evening operations.
• Assist with limited package sorting during peak demand periods and maintain an active presence on the floor and in the yard as needed.
• At least 2 years of experience in dispatching, logistics coordination, or a related service operations role.
• Proficiency with computer-based tools such as Slack, Google Sheets, and dispatch or route management systems.
• Ability to stay organized and make sound decisions in a fast-moving, high-pressure environment.
• Strong interpersonal skills with a detail-oriented, approachable communication style when working with drivers and site teams.
• Clear and empathetic verbal and written communication skills for issue resolution, coaching, and documentation.
• Willingness to work in both desk-based and active operational settings, including outdoor exposure when required.
• Ability to lift and move items weighing up to 25 pounds on an occasional basis.