Dispatcher

We are looking for a dependable Part Time Dispatcher for the Wednesday-Saturday 6pm-10pm shift to support daily delivery operations in Charlotte, North Carolina. This is a Contract position that plays a central role in keeping routes organized, drivers informed, and facility activity running smoothly throughout the day. The ideal candidate is comfortable coordinating multiple priorities, communicating clearly with drivers, and using dispatch tools to track route activity and resolve issues as they arise.

Responsibilities:

• Coordinate daily dispatch activity for a high-volume driver group, helping keep delivery routes on schedule and addressing operational needs throughout each shift.
• Use route management and tracking systems to build schedules, follow driver progress, and maintain accurate dispatch records.
• Support pre-departure operations by receiving inbound trucks, organizing route staging, and preparing the site for driver loadout.
• Assist drivers during launch by managing check-in and check-out, answering delivery-related questions, and providing practical guidance on service and compliance expectations.
• Monitor active routes after departure, identify exceptions, and work through package, payment, technical, or compliance issues with proper documentation and escalation.
• Review proof-of-delivery images for accuracy, flag missing or incomplete documentation, and help ensure delivery records meet required standards.
• Reconcile failed delivery or package issues, complete risk-related reporting when needed, and prepare clear shift handoff notes for the evening dispatch team.
• Provide limited hands-on support with package sorting during peak periods when operational volume requires additional coverage.
• Help maintain continuous workstation coverage in a multi-desk dispatch environment to support uninterrupted site operations.
• Experience in dispatch, logistics coordination, transportation support, or a similar fast-paced operations role.
• Strong customer service and communication skills with the ability to support drivers and respond to questions professionally.
• Familiarity with computer-based dispatch or routing systems and confidence working across multiple digital tools.
• Ability to manage competing priorities while maintaining attention to detail in a high-volume delivery environment.
• Comfortable monitoring route activity, documenting issues, and escalating operational concerns in a timely manner.
• Capable of working on-site in Charlotte, North Carolina and contributing to a team-based dispatch setting.
• Willingness to assist with floor operations, including package sorting support, when business demands increase.