Dispatcher

We are looking for a Dispatcher to join a contract team supporting daily delivery coordination in Sharonville, Ohio. This position is centered on logistics planning and driver support in a fast-moving site environment, with a strong focus on route execution, issue resolution, and communication throughout the day. The role is primarily desk-based but also includes regular presence on the floor and in the yard to help keep operations running smoothly.

Responsibilities:

• Coordinate daily activity for a large group of drivers, helping keep routes on schedule and addressing delivery-related issues as they arise.
• Use company dispatch and tracking systems to organize routes, monitor progress, and maintain accurate operational visibility throughout each shift.
• Support inbound trucks before departure by assisting with receiving, route staging, and preparing the site for an efficient loadout process.
• Check drivers in and out during departure windows, answer operational questions, and provide guidance on service expectations, safety, and delivery performance.
• Monitor routes after drivers leave the site, review proof-of-delivery records for accuracy, and escalate missing documentation or unresolved field issues.
• Reconcile undelivered or failed packages, complete risk-related reporting when needed, and document concerns for follow-up by internal teams.
• Maintain shift continuity across multiple dispatch stations and prepare clear handoff notes for the remote team supporting later operations.
• Assist with package sorting during peak volume periods when operational demands require short-term floor support.
• Prior experience in dispatch, logistics coordination, transportation support, or a similar fast-paced operations environment.
• Strong computer proficiency, including comfort using communication platforms, spreadsheets, and route or dispatch tracking tools.
• Ability to stay organized and make sound decisions while managing competing priorities under time-sensitive conditions.
• Effective interpersonal and customer service skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
• Willingness to work in both office and active site settings, including time outdoors and occasional lifting of up to 25 pounds.
• Self-directed approach to problem-solving with the confidence to take initiative when issues arise.
• Bilingual Spanish language skills are helpful but not required.