Dispatcher

We are looking for a detail-oriented Dispatcher to support daily delivery operations. This contract-to-permanent position is ideal for someone who thrives in a fast-paced, desk-based logistics environment and can coordinate multiple moving parts throughout the day. The role combines route oversight, driver support, issue resolution, and real-time communication to help keep deliveries running smoothly. Success in this position requires sound judgment, strong computer skills, and a detail-oriented, service-focused approach.

Responsibilities:

• Oversee a high volume of delivery activity by coordinating routes and supporting a large driver population throughout each shift.
• Use company dispatch and routing tools to monitor schedules, track progress, and help organize efficient delivery plans.
• Maintain operational coverage at the dispatch area and provide steady support across multiple workstations during active service periods.
• Prepare the site before driver departures by receiving incoming vehicles, assisting with sorting activity, staging routes, and getting the facility ready for loadout.
• Support drivers during loadout by handling check-in and check-out, answering route-related questions, and providing coaching on performance, compliance, and delivery standards.
• Monitor drivers while they are on the road, respond to service issues in real time, and escalate technical, payment, or compliance concerns when needed.
• Review delivery documentation and proof-of-delivery images, identify missing or incorrect records, and ensure exceptions are properly addressed.
• Reconcile undelivered or failed packages after routes are completed, reset the operational floor, and document open items for follow-up.
• Prepare clear end-of-shift updates and handoff notes so the remote dispatch team can continue support without disruption.
• Assist with package sorting during peak demand periods and contribute to floor and yard activity, including occasional lifting of items up to 25 pounds.
• Prior experience in dispatch, logistics coordination, or service operations in a fast-moving environment.
• Strong computer proficiency, including comfort working in tools such as Slack, Google Sheets, and dispatch-related systems.
• Ability to stay organized and make sound decisions while managing competing priorities under pressure.
• Clear and empathetic communication skills with the ability to build positive working relationships with drivers and team members.
• Customer service mindset with confidence handling questions, resolving issues, and providing day-to-day operational support.
• Willingness to maintain an active presence on the floor and in the yard, including outdoor exposure as needed.
• Ability to lift and move packages or materials weighing up to 25 pounds on an occasional basis.