Dispatcher

We are looking for a Dispatcher to support daily coordination efforts and provide responsive service from our Virginia location. This Contract position is ideal for someone who can manage incoming requests, communicate clearly with customers and field personnel, and keep operations moving efficiently in a fast-paced environment. The right candidate will be comfortable using dispatch technology, handling call volume effectively, and maintaining accurate information throughout each service interaction.

Responsibilities:

• Manage inbound service calls and dispatch requests, prioritizing needs and routing work efficiently to the appropriate teams.
• Monitor schedules and assignment activity throughout the day to help ensure timely response and effective coverage.
• Use computer-aided dispatch tools to enter, update, and track service details with a high degree of accuracy.
• Communicate with customers, drivers, technicians, or field staff to confirm status, provide updates, and resolve routine issues.
• Coordinate logistics for appointments, service changes, and urgent requests while adjusting plans as operational demands shift.
• Maintain clear records of calls, actions taken, and outstanding items to support smooth handoffs and follow-up.
• Deliver attentive customer service in a call center setting by responding calmly and courteously to questions or concerns.
• Previous experience in dispatching, call center operations, or a similar coordination-focused role.
• Strong customer service skills with the ability to communicate clearly and professionally by phone and through system updates.
• Working knowledge of computer-aided dispatch systems or related scheduling and tracking software.
• Ability to organize multiple priorities, make sound decisions quickly, and remain effective under time-sensitive conditions.
• Comfortable coordinating logistics and tracking moving parts across a high-volume workflow.
• Solid computer skills and attention to detail when entering and maintaining operational data.
• Dependable work habits and the ability to collaborate effectively with both customers and internal teams.