Dispatcher

We are looking for a Dispatcher to support daily delivery operations in Warren, Michigan through a desk-based logistics coordination role. This Long-term Contract position focuses on routing oversight, driver support, and issue resolution throughout the full delivery cycle rather than handling inbound call center dispatching. The ideal candidate is comfortable working in a fast-paced environment, communicates clearly with drivers and team members, and uses technology confidently to keep service running smoothly.

Responsibilities:

• Coordinate daily delivery activity for a high-volume driver group by building routes, tracking progress, and maintaining schedule accuracy throughout the shift.
• Prepare the site for driver departure by receiving inbound vehicles, organizing packages for route staging, and ensuring loadout readiness.
• Support drivers during loadout by managing check-in and check-out, answering operational questions, and providing guidance on delivery performance, safety, and compliance expectations.
• Monitor routes in real time after departure, address delivery exceptions, and escalate technical, payment, or compliance concerns to the appropriate teams.
• Review proof-of-delivery records and identify missing or incorrect documentation to help maintain service quality and reporting accuracy.
• Reconcile undelivered or failed packages, reset operational areas after loadout, and create a clear handoff summary for the remote dispatch team at the end of the day.
• Maintain active visibility on the floor and in the yard to support operations, with occasional assistance in package sorting during peak periods.
• Use dispatch and communication tools such as Slack, Google Sheets, and route-tracking platforms to document updates and keep stakeholders informed.
• 2+ years of experience in dispatching, logistics coordination, or transportation support.
• Proficiency with computer-based tools and communication platforms, including spreadsheets and real-time messaging systems.
• Ability to stay organized and make sound decisions in a fast-moving, high-pressure environment.
• Strong customer service and interpersonal skills with a detail-oriented, approachable communication style.
• Clear verbal and written communication skills, including the ability to explain issues with empathy and accuracy.
• Experience coordinating deliveries, monitoring drivers, or supporting route execution in a service-focused setting.
• Willingness to work in a role that includes desk-based coordination, regular floor or yard presence, outdoor exposure, and occasional lifting of up to 25 lbs.