Dispatcher

We are looking for a Dispatcher to support daily last-mile delivery operations in Maryland. This contract position with permanent potential is ideal for someone who is comfortable balancing logistics coordination, driver support, and real-time problem solving in a fast-paced environment. The role combines computer-based dispatch work with hands-on floor support to help keep routes organized, deliveries moving, and service standards on track.

Responsibilities:

• Coordinate daily route activity for a large group of delivery drivers, using dispatch systems to track progress and respond to operational needs throughout the shift.
• Prepare the site for driver departures by helping receive inbound shipments, organize packages, and stage routes for efficient loadout.
• Support drivers during check-in and launch by answering delivery-related questions, resolving package concerns, and reinforcing safety, compliance, and service expectations.
• Monitor active routes after departure, review delivery updates, and address exceptions involving proof of delivery, failed stops, technical issues, or payment-related concerns.
• Document operational issues clearly and pass along end-of-shift updates so the next team can continue dispatch coverage without interruption.
• Step onto the floor when volume increases to assist with package sorting, route readiness, and other time-sensitive tasks needed to keep operations moving.
• Maintain steady communication with drivers, site staff, and leadership to identify gaps in coverage and escalate issues that affect service performance.
• Prior experience in dispatching, logistics coordination, or a similar transportation support role.
• Strong computer skills with the ability to learn and use route planning, package tracking, and transportation management tools.
• Comfortable working in a fast-paced setting that requires multitasking, quick decision-making, and continuous attention to detail.
• Ability to provide attentive support to drivers and resolve service issues with a customer-focused approach.
• Willingness to work both at a workstation and on the floor as business needs change throughout the day.
• Capable of standing and moving through the facility for portions of the shift while assisting with operational tasks.
• Reliable internet access for the initial virtual training session completed from home.