Dispatcher

We are looking for a Dispatcher to join our team in Atlanta, Georgia in a contract opportunity with the potential for a permanent position. This position is primarily focused on desk-based logistics coordination, where you will help keep delivery activity organized, support drivers throughout the day, and ensure route operations run smoothly. The role is well suited for someone who is comfortable managing multiple priorities, communicating clearly, and using technology to track deliveries and resolve issues in real time.

Responsibilities:

• Manage daily dispatch activity for a high-volume driver group, helping maintain efficient route execution and timely delivery progress.
• Use company dispatch and routing systems to build, update, and monitor driver schedules throughout each shift.
• Support site operations before departures by receiving inbound trucks, organizing package staging areas, and preparing routes for driver loadout.
• Assist drivers during loadout by checking them in and out, answering operational questions, and providing guidance on delivery expectations, compliance, and performance standards.
• Track active routes during the day, identify delivery exceptions, and coordinate follow-up actions to keep service disruptions to a minimum.
• Review proof-of-delivery records and images, flag incomplete or inaccurate documentation, and escalate issues that require further attention.
• Reconcile undelivered or failed packages after routes are completed, document concerns, and prepare clear shift handoff notes for the remote dispatch team.
• Escalate technical, payment, compliance, or risk-related concerns to the appropriate teams and complete incident reporting when needed.
• Provide limited hands-on support with package sorting during peak periods to help maintain operational flow across the site.
• Help maintain continuous workstation coverage in a fast-paced dispatch environment while collaborating with other on-site coordinators.
• Experience in dispatching, logistics coordination, or transportation support within a fast-paced operational setting.
• Strong customer service and communication skills with the ability to support drivers and respond clearly to questions or issues.
• Proficiency with computer-based dispatch, route tracking, or similar operational systems.
• Ability to manage multiple tasks at once while maintaining accuracy and attention to detail.
• Comfortable monitoring delivery activity, documenting exceptions, and escalating problems appropriately.
• Willingness to work in a desk-based role that may occasionally include light package sorting during busy periods.
• Ability to coach others on process adherence, service expectations, and delivery best practices.
• Reliable organizational skills and sound judgment in a high-volume logistics environment.