Dispatcher

We are looking for a Dispatcher to support daily delivery coordination at a busy operation located in the Greater Philadelphia Region. This long-term contract position is best suited for someone who thrives in a fast-moving, desk-based logistics environment while staying actively engaged with drivers and on-site activity. The role combines route oversight, issue resolution, and real-time communication to help deliveries stay on schedule and meet service expectations.

What you get to do every single day:

• Coordinate daily dispatch activities for a large group of delivery drivers, helping maintain efficient route execution and timely service throughout each shift.
• Use company tracking and scheduling platforms to build, monitor, and adjust driver routes based on operational needs.
• Support pre-departure operations by receiving inbound vehicles, organizing package staging areas, and preparing the site for driver loadout.
• Assist drivers during departure by confirming readiness, addressing delivery-related questions, and providing guidance on performance, compliance, and service expectations.
• Monitor delivery progress in real time, investigate service exceptions, and work through unresolved package issues after drivers leave the site.
• Review proof-of-delivery documentation, identify missing or inaccurate records, and escalate concerns that require follow-up.
• Document technical, compliance, and payment-related issues clearly and pass critical updates to the appropriate teams for resolution.
• Help reset the facility after loadout and prepare clear end-of-shift handoff notes for the remote dispatch team.
• Provide limited hands-on support with package sorting during high-volume periods as needed.

Other requirements for the Dispatcher position include and are not limited to:

• Prior experience in dispatching, logistics coordination, or transportation support within a fast-paced environment.
• Strong computer proficiency, including comfort working with communication and spreadsheet tools such as Slack and Google Sheets.
• Ability to stay organized, make sound decisions quickly, and manage multiple priorities under time-sensitive conditions.
• Effective interpersonal skills with a detail-oriented, approachable style when working with drivers and site teams.
• Clear verbal and written communication skills, with the ability to explain issues and instructions in an empathetic manner.
• Willingness to maintain an active presence on the operations floor and in the yard, including outdoor exposure when required.
• Ability to lift and move items up to 25 pounds on an occasional basis.

Interested candidates should reach out to Tori Gill at 215.568.4580 and reference JO# 03720-0013541069