Dispatcher

We are looking for a Dispatcher to join a fast-paced logistics operation. This contract opportunity is ideal for someone who is highly organized, comfortable working from a desk while staying engaged with floor activity, and confident coordinating drivers throughout the delivery day. The person in this role will help keep routes on schedule, address service issues as they arise, and support smooth execution before, during, and after driver departures.

Responsibilities:

• Build and maintain driver route plans using internal dispatch and tracking systems to support efficient daily delivery operations.
• Oversee pre-departure activities by receiving incoming vehicles, organizing package staging areas, and preparing the site for driver loadout.
• Support driver check-in and dispatch release by answering route questions, resolving package concerns, and confirming readiness before departure.
• Provide real-time guidance to drivers on delivery performance, policy adherence, and safe operating practices throughout the shift.
• Monitor active routes, identify service disruptions, and coordinate timely solutions when delivery, payment, compliance, or technical issues occur.
• Review proof-of-delivery records and photos, flag incomplete or inaccurate documentation, and ensure follow-up on unresolved exceptions.
• Reconcile undelivered or failed packages after routes return, reset operational areas, and complete reports needed for shift transition and risk tracking.
• Maintain consistent coverage at the dispatch station while collaborating with on-site team members to keep daily workflows moving efficiently.
• Assist with package sorting during high-volume periods when operational needs require additional floor support.
• Prior experience in dispatch, logistics coordination, transportation support, or a similar service operations environment.
• Proficiency with computer-based tools such as spreadsheets, messaging platforms, and dispatch or routing systems.
• Ability to stay composed in a high-pressure setting and make sound decisions with limited supervision.
• Strong interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
• Capable of managing multiple priorities at once while maintaining attention to detail and accurate documentation.
• Willingness to work in a role that combines desk-based coordination with regular presence on the floor or in the yard.
• Ability to work outdoors as needed and lift up to 25 pounds on an occasional basis.