Dispatcher

We are looking for a Dispatcher to support daily delivery operations from our Charlotte, North Carolina site in a fast-moving logistics environment. This Contract position centers on coordinating routes, assisting drivers throughout the day, and keeping dispatch activities organized from pre-loadout through end-of-shift handoff. The ideal candidate is comfortable working at a desk while staying actively engaged on the floor, communicates clearly under pressure, and uses sound judgment to keep service running smoothly.

Responsibilities:

• Coordinate daily dispatch activities for a large driver group, helping keep routes on schedule and addressing delivery-related issues as they arise.
• Use company routing and tracking platforms to build, monitor, and adjust driver schedules throughout the day.
• Support site operations before departure by receiving incoming vehicles, organizing route staging, and preparing the facility for driver loadout.
• Assist drivers during loadout by checking them in and out, resolving package questions, and providing guidance on delivery performance, safety, and compliance expectations.
• Oversee route activity after departure by tracking progress, investigating failed deliveries, and escalating payment, policy, or technical concerns when needed.
• Review proof-of-delivery images for accuracy and completeness, identify missing documentation, and ensure issues are properly flagged for follow-up.
• Reset operational areas after loadout, document exceptions and risks, and prepare a clear handoff summary for the remote dispatch team covering evening operations.
• Maintain coverage across dispatch workstations and step in during high-volume periods to help with package sorting and staging for a limited time.
• Stay visible on the floor and in the yard to support drivers and operations, including occasional outdoor work and light material handling as needed.
• Experience in dispatch, logistics coordination, transportation support, or a similar service-focused operations role.
• Strong computer proficiency, including comfort working with tools such as Slack, Google Sheets, and route-tracking systems.
• Ability to remain organized and make sound decisions in a high-pressure, time-sensitive environment.
• Effective communication skills with a detail-oriented, approachable, and empathetic style when working with drivers and team members.
• Willingness to balance desk-based coordination with active support on the floor and in outdoor operational areas.
• Ability to lift and move items up to 25 pounds on an occasional basis.
• Customer service mindset with the initiative to solve problems quickly and keep deliveries moving.
• Spanish language skills are a plus.