Dispatcher

We are looking for a fire sprinkler coordinator to support service and project coordination for fire sprinkler installation, inspection, testing, maintenance, and repair work in Orange, California. This contract-to-permanent position is ideal for someone who can balance scheduling, customer communication, and administrative follow-through in a fast-paced environment. The role requires strong organizational skills, a service-focused mindset, and the ability to keep multiple projects moving efficiently while maintaining accurate documentation.

Responsibilities:

• Coordinate daily schedules for technicians, inspectors, and subcontractors to align staffing with project deadlines and client needs.
• Serve as a primary point of contact for customers by confirming appointments, sharing status updates, and communicating changes to planned service visits.
• Create and organize operational documents such as work orders, service records, permit paperwork, and supporting project files.
• Monitor active jobs to help keep key phases on track and ensure important deadlines and deliverables are met.
• Maintain precise data entry across scheduling tools, company databases, and related tracking systems.
• Review field and inspection documentation, then help arrange corrective work and follow-up activity when deficiencies are identified.
• Assist project managers by tracking materials, coordinating purchasing-related updates, and preparing documentation needed for project completion.
• Work with local jurisdictions to support permit processing and arrange required inspections in accordance with project timelines.
• Help uphold company procedures, safety expectations, and applicable building code requirements throughout the life of each assignment.
• Respond to customer questions promptly and provide attentive service from initial scheduling through final project closeout.
• At least 2 years of experience in dispatching, service coordination, logistics, or a similar operational support role.
• Demonstrated ability to deliver strong customer service in a high-volume phone or call center environment.
• Experience managing schedules and coordinating multiple field personnel or subcontractors at the same time.
• Proficiency with computer-based dispatching systems, scheduling platforms, and standard business software.
• Strong communication skills with the ability to provide clear updates to customers, technicians, and internal teams.
• Excellent organizational skills and attention to detail when handling records, service documentation, and time-sensitive tasks.
• Ability to prioritize changing demands, resolve scheduling conflicts, and maintain accuracy in a fast-paced setting.