Dispatcher

We are looking for a Dispatcher to support daily delivery coordination at our Columbia, South Carolina location in a Contract position. This role is centered on logistics planning, driver support, and real-time route oversight in a fast-moving, desk-based environment rather than high-volume inbound call handling. The ideal candidate brings strong organizational ability, confidence using digital tools, and a calm, service-focused approach when resolving operational issues throughout the day.

Responsibilities:

• Coordinate daily dispatch activity for a large driver group, helping keep delivery schedules organized, accurate, and on track.
• Use routing and tracking systems to build, monitor, and adjust driver plans as delivery needs change.
• Support pre-departure operations by receiving inbound vehicles, assisting with route staging, and preparing the site for driver loadout.
• Guide drivers through check-in and departure processes, respond to delivery-related questions, and provide coaching on service quality, compliance, and operating expectations.
• Monitor active routes after departure, investigate failed or delayed deliveries, and help resolve package exceptions in a timely manner.
• Review proof-of-delivery records and photos, identify missing or incorrect documentation, and escalate concerns when follow-up is needed.
• Document operational, technical, payment, or compliance issues clearly and communicate updates to the appropriate teams.
• Reset the dispatch floor after loadout activities and prepare a detailed handoff summary for the remote team covering evening operations.
• Provide limited hands-on assistance with package sorting during high-volume periods when site demands require additional support.
• Previous experience in dispatch, logistics coordination, transportation support, or a similar operations-focused role.
• Proficiency with computer-based tools such as messaging platforms, spreadsheets, and dispatch or tracking systems.
• Ability to stay organized and make sound decisions in a fast-paced, high-pressure environment.
• Strong interpersonal and customer service skills with the ability to communicate clearly and professionally with drivers and team members.
• Comfortable maintaining an active presence on the floor and in the yard, including outdoor exposure and occasional lifting of up to 25 pounds.
• Capable of taking initiative, managing multiple priorities, and following through on operational details.
• Bilingual Spanish communication skills are a plus.
• Familiarity with dispatching, logistics coordination, customer service, or computer-aided dispatch processes is preferred.