Dispatcher

We are looking for a detail-oriented Dispatcher to support daily delivery operations in Orlando, Florida. This is a Long-term Contract position suited for someone who can coordinate moving parts, communicate clearly with drivers, and keep service activities running smoothly in a fast-paced setting. The role is primarily desk-based with regular time spent on the floor and in the yard to support loadout activity and resolve operational issues. Success in this position requires strong computer skills, sound judgment under pressure, and a service-minded approach to working with drivers and internal teams.

Responsibilities:

• Coordinate daily dispatch activities for a high-volume delivery operation, supporting a large driver group and helping maintain efficient route execution throughout the day.
• Use dispatch and tracking tools to build, adjust, and monitor driver schedules, ensuring routes are organized and updated as conditions change.
• Maintain continuous workstation coverage with the on-site dispatch team to support active delivery operations across the facility.
• Assist with inbound vehicle processing, route staging, and site readiness before drivers begin departures.
• Support driver check-in and release during loadout, answer delivery-related questions, and provide coaching on service expectations, safety, and compliance practices.
• Monitor drivers while they are on the road, address service disruptions, and escalate technical, payment, or policy-related concerns to the appropriate teams.
• Review proof-of-delivery documentation, identify missing or inaccurate records, and follow up to ensure exceptions are properly documented.
• Reconcile undelivered or failed packages after routes return, reset operational areas, and prepare clear handoff notes for the remote evening dispatch team.
• Provide limited hands-on assistance with package sorting during peak periods and perform occasional physical tasks, including lifting items up to 25 pounds when needed.
• Prior experience in dispatch, logistics coordination, transportation support, or a related service environment.
• Strong computer proficiency, including comfort working in tools such as Slack, Google Sheets, and dispatch-related platforms.
• Ability to stay organized and make sound decisions in a fast-moving, high-pressure operation.
• Effective communication skills with a friendly, detail-focused, and empathetic approach when supporting drivers and team members.
• Comfortable working at a desk while also maintaining an active presence on the floor and in the yard, including outdoor exposure.
• Ability to manage multiple priorities, take initiative, and follow through on operational issues with minimal supervision.
• Capability to lift up to 25 pounds occasionally as part of peak-period operational support.
• Spanish language skills are a plus.