Dispatcher

Position Summary We are seeking a detail-oriented and proactive Dispatcher to support daily delivery operations and driver performance. This position serves as the primary point of contact for drivers, ensuring packages are properly processed, routes are prepared efficiently, and operational issues are resolved in real time. The ideal candidate thrives in a fast-paced environment, can effectively coach drivers, and is comfortable managing multiple priorities throughout the day.

Key Responsibilities

Package Receiving and Route Staging

• Receive inbound trucks and verify package deliveries.
• Sort, organize, and stage packages for designated delivery routes.
• Ensure routes are accurately prepared and ready for driver departures.
• Maintain organization and cleanliness throughout the staging area.
• Identify and resolve package discrepancies before routes leave the station.

Driver Check-In and Support

• Conduct driver check-in and check-out procedures at the start and end of each shift.
• Answer driver questions related to missing packages, route assignments, delivery issues, and operational procedures.
• Provide real-time support and problem-solving assistance throughout the delivery day.
• Escalate operational issues as needed and communicate updates to affected drivers.

Driver Coaching and Performance Management

• Monitor delivery performance and adherence to delivery standards.
• Coach drivers on delivery best practices, safety expectations, and customer service standards.
• Address performance concerns and reinforce operational procedures.
• Support driver success by providing constructive feedback and guidance.

Route Monitoring and Dispatch Operations

• Monitor active delivery routes and driver progress throughout the day.
• Investigate delivery exceptions, delays, and missing package concerns.
• Coordinate solutions to route and package issues in a timely manner.
• Communicate operational updates to drivers and leadership as necessary.

Reporting and Shift Handoff

• Reset the dispatch floor and staging areas at the end of each shift.
• Prepare detailed handoff reports for the remote dispatch team.
• Document route performance, delivery exceptions, driver concerns, and unresolved issues.
• Ensure continuity between shifts through clear and accurate communication.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with computers and dispatch or logistics software.
• Ability to effectively support delivery drivers.

Schedule

• Part-time position.
• Available shifts:
• 6:00 PM – 1:00 AM
• 7:00 AM – 12:00 PM
• Available work schedules:
• Sunday through Wednesday
• Wednesday through Saturday

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and move packages as needed.
• Comfortable working in both warehouse and warehouse-office environments.
• Ability to work in a fast-paced logistics environment with changing priorities.

Work Environment

• Combination of warehouse, loading dock, and dispatch operations.
• Frequent interaction with drivers, operations leadership, and remote dispatch teams.
• Fast-paced environment requiring strong problem-solving, communication, and organizational skills.