Dispatcher

We are looking for a detail-oriented Dispatcher to support daily delivery operations in Warren, Michigan. This is a Long-term Contract position focused on coordinating routes, monitoring driver activity, and helping keep the site running smoothly throughout each shift. The role is primarily desk-based with regular floor presence, requiring strong judgment, clear communication, and comfort working in a fast-paced logistics environment.

Responsibilities:

• Coordinate daily activity for a large group of delivery drivers, helping maintain efficient route coverage and timely execution across a high-volume operation.
• Use internal dispatch and tracking tools to build schedules, monitor route progress, and respond quickly to delivery-related issues as they arise.
• Support pre-departure operations by receiving incoming vehicles, organizing route staging, and preparing the facility for driver loadout.
• Assist drivers during loadout by managing check-in and check-out, answering operational questions, and providing guidance on delivery practices, compliance, and performance expectations.
• Track drivers throughout the day, investigate service exceptions, and resolve failed-delivery issues while escalating payment, technical, or compliance concerns when needed.
• Review proof-of-delivery documentation and identify missing or inaccurate records to help maintain service quality and reporting accuracy.
• Help restore the workspace after dispatch waves, document operational risks when applicable, and prepare a clear handoff summary for the evening support team.
• Provide coverage across multiple dispatch stations and, during peak periods, contribute limited hands-on support with package sorting as business needs require.
• At least 2 years of experience in dispatch, logistics coordination, customer service, or a related operations environment.
• Proficiency with computer-based tools such as messaging platforms, spreadsheets, and dispatch or route-management systems.
• Ability to stay organized and make sound decisions in a fast-moving, high-pressure setting.
• Strong interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
• Comfortable maintaining an active presence on the floor and in the yard, including periodic outdoor work.
• Ability to lift and move items weighing up to 25 pounds on an occasional basis.
• Experience supporting delivery operations, transportation scheduling, or high-volume service coordination is preferred.