Dispatcher

We are looking for a Dispatcher to support daily delivery and logistics coordination for a fast-paced operation in Warren, Michigan. This is a Long-term Contract position suited for someone who thrives in a desk-based service environment while staying actively engaged with drivers and on-site workflow. The ideal candidate can balance route oversight, driver support, and issue resolution with strong judgment, clear communication, and solid computer proficiency.

Responsibilities:

• Coordinate daily dispatch activities for a large driver group, helping keep delivery schedules organized, accurate, and on track throughout the shift.
• Use routing and tracking platforms to build, monitor, and adjust driver schedules based on operational demands and service needs.
• Support pre-loadout activities by receiving inbound vehicles, assisting with route staging, and preparing the site for an efficient driver launch.
• Manage loadout operations by checking drivers in and out, responding to delivery-related questions, and providing guidance on performance, safety, and service expectations.
• Oversee post-loadout follow-up by resolving undelivered package issues, documenting exceptions, and preparing clear handoff notes for the remote evening dispatch team.
• Monitor drivers while they are on route, identify emerging concerns, and escalate payment, compliance, or technical matters to the appropriate teams.
• Review proof-of-delivery images for accuracy and completeness, flag missing or incorrect documentation, and track required corrections.
• Help maintain continuous dispatch coverage across multiple workstations and assist with package sorting during high-volume periods when needed.
• Maintain an active presence on the floor and in the yard to support operations, answer questions, and address issues in real time.
• 2+ years of experience in dispatch, logistics coordination, or a similar transportation support role.
• Proficiency with computer-based tools such as Slack, Google Sheets, and other dispatch or tracking systems.
• Ability to stay organized and make sound decisions in a high-volume, time-sensitive environment.
• Strong interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
• Comfortable working in a role that combines desk-based coordination with regular floor and yard support.
• Ability to take initiative, manage competing priorities, and respond effectively to operational challenges.
• Capable of occasional outdoor work and lifting items up to 25 lbs as part of site support needs.
• Background in customer service, logistics coordination, or computer-aided dispatch is preferred.