Dispatcher

Our client is in need of a Dispatcher to support a busy logistics team in San Antonio, Texas. This position is ideal for someone who thrives in a high-volume environment, can keep communication organized across multiple parties, and delivers reliable service throughout the day. The role combines desk-based coordination with time spent on the floor to help maintain smooth daily operations and timely response activity.

Responsibilities:

• Oversee incoming service requests, prioritize needs, and assign work to the appropriate personnel to keep operations on schedule.
• Enter and update call details in dispatch software, ensuring schedules, service records, and status information remain accurate.
• Stay in close contact with drivers, customers, and internal teams to adjust assignments and address issues as they arise.
• Track several active requests at once while recording key updates, progress notes, and service changes in real time.
• Help organize daily workloads by balancing schedules, responding to urgent changes, and supporting efficient routing decisions.
• Provide dependable customer support by handling frequent calls professionally and sharing clear, timely information.
• Maintain visibility into floor activity and assist with operational coordination to support a steady workflow throughout the shift.
• Previous experience in dispatching, logistics coordination, or a similar high-volume support environment.
• Strong customer service skills with the ability to manage a large number of inbound calls effectively.
• Proficiency with computer-aided dispatch systems and general computer-based scheduling tools.
• Ability to communicate clearly with customers, drivers, and internal staff in a fast-paced setting.
• Strong organizational skills with the ability to manage multiple priorities and shifting demands.
• Comfortable working in a primarily desk-based role that also requires active involvement in operational areas.
• Ability to document service activity accurately and maintain up-to-date records throughout the day.