Dispatcher

We are looking for a Dispatcher to coordinate daily delivery activity and keep route operations running smoothly from a fast-paced service site in Orlando, Florida. This Long-term Contract position is best suited for someone who is comfortable managing logistics from a desk while staying engaged with drivers and on-site operations throughout the day. The role combines schedule oversight, issue resolution, driver support, and real-time communication to help ensure timely and compliant deliveries.

Responsibilities:

• Coordinate daily route activity for a large driver group, using dispatch and tracking tools to monitor progress, identify issues, and maintain efficient delivery flow.
• Learn and use internal routing and logistics platforms to build schedules, track driver movement, and support changing operational needs throughout the shift.
• Provide coverage at the dispatch station by partnering with the on-site team to maintain continuous operational support across multiple work areas.
• Support pre-departure operations by receiving inbound trucks, helping organize packages by route, staging loads, and preparing the site for driver departure.
• Assist drivers during loadout by checking them in and out, answering delivery-related questions, resolving missing-package concerns, and reinforcing safety, compliance, and service expectations.
• Monitor drivers after departure, address route exceptions, and communicate updates or escalations related to technical, payment, or compliance matters.
• Review proof-of-delivery documentation, identify missing or inaccurate records, and follow up on discrepancies to maintain reporting accuracy.
• Reset the operational floor after departures, help reconcile undelivered or failed packages, and complete risk or handoff reports for the next dispatch team.
• During high-volume periods, provide limited hands-on support with package sorting and other floor activities as needed.
• Experience in dispatch, logistics coordination, transportation support, or a related customer service environment.
• Strong computer proficiency, including comfort with communication platforms and spreadsheet-based tracking tools.
• Ability to stay organized and make sound decisions in a fast-moving, high-pressure setting.
• Effective interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
• Willingness to maintain an active presence on the floor and in the yard, including periodic outdoor work.
• Ability to lift and move items weighing up to 25 pounds on an occasional basis.
• Bilingual Spanish skills are a plus.
• Familiarity with dispatch systems, service coordination, or computer-aided dispatch tools is preferred.