Dispatcher

We are looking for a detail-oriented Dispatcher to join a fast-paced logistics operation. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a desk-based service coordination role, balancing route oversight, driver support, and operational follow-through throughout the day. The position requires strong judgment, clear communication, and comfort working across digital tools while helping keep deliveries on track. You will play an important role in maintaining an organized dispatch floor and supporting drivers from pre-loadout through post-route follow-up.

Responsibilities:

• Coordinate daily dispatch activity for a high-volume driver group by monitoring route progress, adjusting priorities, and helping maintain efficient delivery execution.
• Use scheduling and tracking platforms to build, review, and update driver routes while keeping dispatch information accurate and current.
• Support pre-loadout operations by receiving inbound trucks, organizing package sorting and staging, and preparing the site for driver departures.
• Manage loadout activities by checking drivers in and out, resolving package-related questions, and providing practical guidance on service standards, compliance, and delivery performance.
• Oversee post-loadout tasks such as reconciling undelivered or failed packages, resetting operational areas, and preparing clear handoff notes for the remote evening dispatch team.
• Monitor drivers while they are on the road, identify issues affecting delivery completion, and escalate payment, technical, or policy concerns to the appropriate teams.
• Review proof-of-delivery images for completeness and accuracy, flag missing or incorrect documentation, and ensure follow-up actions are recorded.
• Help maintain continuous workstation coverage across the dispatch area and step into package sorting support during peak periods when operational needs require it.
• Prior experience in dispatch, logistics coordination, transportation support, or a related service operations role.
• Strong computer proficiency, including comfort using communication and spreadsheet tools such as Slack and Google Sheets.
• Ability to stay organized and make sound decisions in a high-pressure, fast-moving environment.
• Effective interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and team members.
• Willingness to maintain an active presence on the floor and in the yard, including outdoor exposure and occasional lifting of up to 25 pounds.
• Ability to manage multiple priorities at once while maintaining accuracy and timely follow-through.
• Spanish language skills are a plus but not required.