Dispatcher

Robert Half is seeking a Dispatcher for a fast-paced logistics and delivery operation. This position serves as a key point of contact for drivers, helping coordinate routes, troubleshoot delivery issues, monitor daily operations, and ensure an exceptional delivery experience. The ideal candidate is organized, proactive, and comfortable working in a dynamic environment. Available Shifts

• 5:00 AM - 1:30 PM
• 6:00 PM - 10:00 PM
• Seasonal Shift: 5:00 AM - 9:00 AM (temporary opportunity to support increased business demand)

Responsibilities

• Receive and coordinate incoming trucks and deliveries.
• Assist with sorting and staging routes for driver loadout.
• Prepare the facility for daily dispatch operations.
• Check drivers in and out throughout their shifts.
• Answer driver questions regarding routes, deliveries, and missing packages.
• Monitor drivers while on routes and provide operational support.
• Coach drivers on safety, compliance, performance, and delivery best practices.
• Investigate and reconcile failed or missed deliveries.
• Review proof of delivery (POD) documentation and identify discrepancies.
• Escalate payment, compliance, and technical issues as needed.
• Prepare shift handoff reports and maintain accurate dispatch records.
• Reset and organize the dispatch floor at the end of each shift.

Qualifications

• Previous dispatch, logistics, transportation, customer service, or operations experience preferred.
• Strong computer skills, including experience with Google Sheets, Slack, or similar platforms.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Self-motivated with the ability to work independently.
• Spanish-speaking skills are a plus.

Physical Requirements

• Ability to work in a warehouse and yard environment.
• Frequent walking and occasional outdoor exposure.
• Ability to lift up to 25 pounds occasionally.