Desktop Support Technician
- Fort Lauderdale, FL, United States
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- Posting language
- English
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Original job description
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. This role is responsible for troubleshooting Windows systems, supporting Microsoft 365/Office 365, and performing desktop/laptop imaging and deployment.
Key Responsibilities:
- Provide deskside and remote support for hardware, software, and peripheral issues.
- Install, configure, image, and deploy Windows desktops and laptops.
- Troubleshoot Windows 10/11 operating systems, user profiles, printers, and connectivity issues.
- Support Microsoft 365/Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
- Perform device setup, upgrades, patching, and asset tracking.
- Diagnose and resolve basic Active Directory, password reset, and account access issues.
- Document incidents, resolutions, and support procedures in the ticketing system.
- Escalate more complex technical issues when needed and assist with IT projects and office moves.
- Experience providing desktop support in a Windows environment.
- Strong knowledge of Windows OS, computer imaging, and Microsoft 365/Office 365.
- Familiarity with hardware troubleshooting for desktops, laptops, printers, and mobile devices.
- Experience with ticketing systems and remote support tools.
- Strong customer service, communication, and problem-solving skills.