Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide onsite hands-on technical assistance for our client located in San Francisco, California. This long-term contract position offers the opportunity to support a dynamic onsite environment by resolving day-to-day hardware, software, and access issues across multiple operating systems. The role is well suited for someone who enjoys direct end-user interaction, stays organized in a fast-moving setting, and contributes to reliable IT support operations.

Responsibilities:

• Deliver first- and second-level desktop support for users working on Windows, macOS, and Linux systems, with most requests centered on Windows and macOS platforms.
• Monitor and address incoming issues through the service desk queue, team messaging channels, and in-person support requests to keep employees productive.
• Manage daily ticket activity efficiently while helping reduce open support volume and maintain steady response times.
• Prepare, image, configure, and deploy laptops and workstations for new and existing employees.
• Coordinate technical onboarding and offboarding tasks, including equipment setup, access changes, and recovery of assigned devices.
• Create and maintain user accounts while assisting with password, permission, and account access issues.
• Use established support documentation consistently and help improve internal knowledge resources and process guides.
• Partner with the IT team on automation efforts and streamlined device deployment methods to improve support delivery.
• Maintain clear records, organized workflows, and dependable support practices while building strong working relationships across the organization.
• 3+ years of experience in desktop support, help desk, or general IT support roles.
• Practical knowledge troubleshooting in Windows, Linux and MacOS end-user environment.
• Exposure to Linux systems and basic command-line or Bash usage is preferred.
• Experience working within a ticket-based service desk environment and handling shifting priorities throughout the day.
• Hands-on ability to image devices, provision hardware, and complete workstation deployments.
• Familiarity with onboarding and offboarding support, user account setup, and Active Directory administration.
• Strong organizational skills, attention to detail, and a responsive, customer-focused communication style.
• Ability to collaborate effectively with a small IT team in a fast-paced onsite setting.