Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide advanced onsite technical support for a manufacturing environment in Houston, Texas. This Long-term Contract position is ideal for a hands-on detail-oriented individual who can manage desktop infrastructure, support endpoint operations, and contribute to a high-performing, service-focused team. The role offers consistent weekday onsite work and requires someone who is experienced, dependable, and comfortable handling a steady flow of technical requests and device-related projects.

Responsibilities:

• Deliver Tier 2 desktop support for end users by troubleshooting hardware, software, and operating system issues in a timely manner.
• Administer Microsoft SCCM to deploy applications, distribute patches, and maintain endpoint configuration standards across the environment.
• Support Windows Server and Active Directory-related tasks that impact user access, device performance, and overall desktop operations.
• Create and maintain automation scripts to streamline recurring support activities and improve consistency in system configuration.
• Package, test, and release software updates while ensuring successful installation and minimal disruption to users.
• Track and manage IT assets, including device inventory, status updates, and lifecycle-related documentation.
• Monitor endpoint health and assist with analytics-driven improvements to strengthen device management and user support outcomes.
• Collaborate closely with a lean IT team, maintaining a detail-oriented approach and adapting to changing support priorities as workload demands increase.
• Hands-on experience providing Tier 2 desktop support in an enterprise environment.
• Strong working knowledge of Microsoft SCCM for software packaging, patch deployment, and systems management.
• Experience supporting Microsoft Windows Server and Active Directory in relation to desktop and endpoint services.
• Ability to write or modify automation scripts used for configuration, deployment, or support tasks.
• Familiarity with endpoint management practices, device analytics, and configuration management processes.
• Solid understanding of computer hardware troubleshooting, maintenance, and replacement procedures.
• Strong communication skills and a customer-focused approach to onsite support.
• Availability to work onsite Monday through Friday during regular business hours, with some flexibility as needed.