Desktop Support Analyst

We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Stockton, California. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day technology issues, maintaining reliable workstation performance, and providing responsive service in a fast-paced oil and gas pipeline environment. The person in this role will support hardware, software, and basic network needs while helping employees stay productive through clear communication and timely issue resolution.

Responsibilities:

• Diagnose and resolve technical problems involving desktop computers, laptops, printers, peripherals, and standard business applications.
• Set up, configure, and maintain user workstations and connected devices to ensure dependable day-to-day operations.
• Provide support for operating system and software issues across common end-user environments, including Windows, Mac, or Linux platforms.
• Manage user access tasks such as account setup, password assistance, and permission updates through established support processes.
• Record service requests, troubleshooting steps, and outcomes accurately to maintain clear support documentation.
• Escalate advanced or unresolved incidents to the appropriate technical teams while following issues through to completion.
• Assist users with basic connectivity and network-related problems that affect access to systems, applications, or shared resources.
• Deliver attentive customer support that explains solutions clearly and helps end users prevent recurring issues.
• Prior experience in desktop or IT support with a strong background in technical troubleshooting.
• Working knowledge of computer hardware, peripheral devices, and common workstation support practices.
• Experience supporting user accounts and access management, including familiarity with Active Directory.
• Understanding of fundamental networking concepts and the ability to identify common connectivity issues.
• Proficiency with widely used productivity tools such as Microsoft 365 and related desktop applications.
• Ability to support one or more operating systems, including Windows, Mac, or Linux.
• Strong communication skills with a customer-focused approach to technical support.
• Proven problem-solving ability with attention to detail and sound documentation habits.