Desktop Support Analyst

***100% onsite in Edina, MN****

We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Edina, Minnesota. This Contract position is ideal for someone who is comfortable working onsite, resolving workstation issues, and helping maintain a reliable desktop environment. The role focuses on supporting Windows devices, assisting with software distribution, and contributing to endpoint management activities in an education setting. This role is open as a coverage for an employee out and is expected to last in the 5-10 week range.

Responsibilities:

• Provide in-person support for desktop and laptop users, diagnosing and resolving day-to-day technical issues across Windows-based systems.
• Set up, configure, and maintain computers, peripherals, and standard business applications to ensure dependable performance.
• Roll out software packages and operating system updates while helping keep devices current and secure.
• Assist with workstation preparation, imaging, deployment, and new user setup to support smooth onboarding and device readiness.
• Support endpoint administration tasks involving Microsoft Intune and Windows Autopilot within the device management environment.
• Investigate and resolve hardware failures, software problems, access concerns, and connectivity issues in a timely manner.
• Respond to employee support requests with a strong service mindset and clear communication throughout the resolution process.
• Record incidents, troubleshooting steps, and completed solutions to maintain accurate support documentation.

ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 TO HEAR MORE DETAILS.

• At least 2 years of experience in desktop support, help desk operations, or workstation-focused technical support.
• Solid working knowledge of Windows 10 and Windows 11 in an enterprise environment.
• Experience supporting desktop hardware, PC workstations, and device imaging processes.
• Familiarity with software deployment practices and endpoint management tools.
• Working knowledge of Active Directory for basic user administration and access support.
• Strong problem-solving skills paired with detail-oriented, user-focused customer service.
• Ability to work independently in a fully onsite support role.
• Experience with Microsoft 365, Intune, or Autopilot is preferred; prior support in education or public-sector settings is a plus.