Desktop Support

We are looking for a detail-oriented Desktop Support specialist to provide reliable technical assistance for end users in Ledyard, Connecticut. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, supporting day-to-day IT operations, and delivering responsive service. The role focuses on maintaining desktop systems, troubleshooting Windows-based devices, and helping staff stay productive through effective technical support.

Responsibilities:

• Provide hands-on support for desktop computers, workstations, and related peripheral equipment across the organization.
• Diagnose and resolve hardware, software, and operating system issues affecting Windows 10 devices and user productivity.
• Configure, deploy, and maintain desktop and laptop systems, including standard setup and imaging activities for new or replacement equipment.
• Support user account administration tasks within Active Directory, including access updates, password assistance, and basic account maintenance.
• Respond to technical support requests in a timely manner, document issues accurately, and communicate solutions clearly to end users.
• Perform routine maintenance, upgrades, and troubleshooting for desktop hardware to ensure dependable performance.
• Assist with the installation, configuration, and testing of standard business applications on end-user devices.
• Contribute to device lifecycle activities such as equipment preparation, replacement coordination, and workstation refresh efforts.
• Experience providing desktop support in a detail-oriented IT environment.
• Working knowledge of PC workstations, desktop hardware, and peripheral troubleshooting.
• Hands-on experience supporting and maintaining Microsoft Windows 10 systems.
• Familiarity with Active Directory for basic user and account administration tasks.
• Experience with desktop imaging and device setup processes.
• Ability to identify technical issues efficiently and deliver practical solutions to end users.
• Strong communication skills with the ability to provide clear and courteous user support.