Deltek Systems Admin

Robert Half is seeking a detail-oriented Deltek VantagePoint Application Support Specialist to provide front-line support for day-to-day Deltek issues. This individual will monitor incoming support tickets, troubleshoot user questions, manage account access and permissions, and assist with routine system maintenance and configuration support. Apply today!

Duration: 3 months with potential to extend Location: 100% Remote Schedule: Monday - Friday 9-4 PM PST, core meetings

• Starting at 40 hours a week, then move into 20 hours per week.

Key Responsibilities

• Monitor and respond to incoming Deltek VantagePoint support tickets.
• Troubleshoot basic user issues and answer day-to-day system and navigation questions.
• Create, update, activate, and deactivate user accounts.
• Process approved user access, security, and permission changes.
• Support employee onboarding and offboarding within Deltek.
• Maintain employee records, including supervisor, office, organization, and other updates.
• Assist employees with timesheet, expense, project access, charge code, and approval routing issues.
• Perform routine data maintenance and identify and correct inaccurate or incomplete records.
• Document ticket resolutions and identify recurring issues or opportunities for process improvement.
• Create and maintain SOPs and knowledge-base documentation for common support requests.
• Escalate complex configuration, financial, integration, security, and system issues to the appropriate system owners.
• Hands-on experience with Deltek Vantagepoint.
• Experience providing front-line application or business systems support.
• Ability to manage incoming support requests through a ticketing system.
• Knowledge of user account management, access permissions, and backend configuration support.
• Strong troubleshooting and problem-solving skills.
• Experience documenting support resolutions and maintaining process documentation.
• Ability to work independently while collaborating effectively with others.

Preferred Qualifications

• SQL experience is a plus but not required.