Deductions Analyst

We are looking for a detail-oriented Deductions Analyst to join a paper and packaging organization in Bethlehem, Pennsylvania. This position focuses on evaluating customer deductions, identifying underlying issues, and helping improve the accuracy of financial processes. The ideal candidate will work closely with cross-functional teams to resolve disputes, support reporting activities, and contribute to stronger account reconciliation practices.

Responsibilities:

• Assess customer deduction claims related to promotions, pricing differences, freight matters, and shipment shortages to confirm accuracy and validity.
• Partner with customers as well as internal departments such as sales, customer service, and operations to gather supporting records and move issues toward timely resolution.
• Analyze deduction patterns to uncover recurring causes and suggest practical improvements that help prevent repeat issues.
• Record and classify deductions accurately within the company system while maintaining clear and complete documentation.
• Produce monthly aging reports on outstanding deductions and highlight meaningful trends or concerns for leadership review.
• Contribute to month-end close activities by reconciling deduction-related accounts and helping ensure financial records are accurate.
• Support collection efforts by resolving legitimate disputes efficiently and helping recover outstanding balances when appropriate.
• Maintain well-organized files and audit-ready documentation in alignment with compliance expectations.
• Take part in team initiatives focused on improving workflows and supporting system enhancement projects.
• Experience in financial analysis with a strong understanding of deduction review and dispute resolution.
• Knowledge of pricing analysis and the ability to evaluate claims tied to promotional or billing variances.
• Proficiency in Microsoft Excel for reporting, reconciliation, and data analysis tasks.
• Ability to investigate account issues thoroughly and interpret supporting documentation with accuracy.
• Strong communication skills for coordinating with customers and cross-functional internal teams.
• Organized approach to recordkeeping, reporting, and maintaining compliance-related documentation.
• Ability to manage multiple priorities and meet deadlines in a fast-paced business environment.