Data Entry Clerk

We are seeking a detail-oriented, organized, and customer-focused Data Entry & Customer Service Representative to support daily office operations while providing excellent customer service. This position combines accurate data entry, record maintenance, order processing, and administrative support with responding to customer inquiries, resolving issues, and maintaining positive customer relationships. The ideal candidate is comfortable working with computers, managing multiple tasks, communicating professionally, and ensuring that customer information and business records are accurate and up to date.

Key Responsibilities

Data Entry & Administrative Support

• Enter, update, and maintain customer information, orders, invoices, and other business records in company databases and software systems.
• Verify data for accuracy, completeness, and consistency.
• Review documents and correct discrepancies or missing information.
• Maintain organized electronic files, records, and documentation.
• Process customer orders, service requests, forms, and account updates.
• Prepare reports, spreadsheets, and other administrative documents as needed.
• Protect confidential customer and company information.
• Assist with general administrative tasks and other duties as assigned.

Customer Service Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels.
• Provide accurate information regarding products, services, orders, accounts, and company policies.
• Enter customer requests and interactions into the appropriate systems.
• Follow up on pending orders, service requests, complaints, and unresolved issues.
• Investigate discrepancies and coordinate with internal departments to resolve customer concerns.
• Maintain a professional, courteous, and helpful attitude in all customer interactions.
• Escalate complex issues to the appropriate supervisor or department when necessary.
• Build positive customer relationships through timely communication and dependable service.

General Office Responsibilities

• Coordinate with team members and other departments to ensure smooth daily operations.
• Prioritize tasks to meet deadlines and service expectations.
• Identify opportunities to improve data accuracy, workflow efficiency, and customer satisfaction.
• Follow company procedures, data protection guidelines, and quality standards.

Qualifications and Requirements

• High school diploma or equivalent; additional administrative training is a plus.
• Previous experience in data entry, customer service, office administration, or a related role preferred.
• Basic to intermediate computer skills, including Microsoft Word, Excel, email, and database systems.
• Strong typing skills with a high level of accuracy.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Professional phone etiquette and a customer-focused attitude.
• Ability to handle confidential information responsibly.
• Willingness to learn new software, systems, and procedures.

Key Skills

• Data entry and database management
• Customer communication and problem-solving
• Order processing and recordkeeping
• Time management and organization
• Accuracy and attention to detail
• Teamwork and collaboration
• Conflict resolution and customer relations
• Administrative and clerical support