Customer Services Specialist

We are looking for a Customer Services Specialist to deliver responsive, high-quality support for attendees and exhibitors connected to events in Las Vegas, Nevada. This contract position serves as a key point of contact for questions, registrations, and service-related concerns while helping maintain strong customer relationships. The role requires clear communication, sound judgment, and close coordination with internal teams to ensure timely and accurate resolutions.

Responsibilities:

• Respond to attendee and exhibitor inquiries by phone, email, or other channels, providing accurate guidance on event offerings, policies, and available services.
• Investigate customer concerns, determine appropriate solutions, and follow through to ensure issues are resolved in a thorough and timely manner.
• Conduct outbound outreach to collect qualifying information, encourage event participation, support registrations, and identify opportunities for additional product or service purchases.
• Maintain complete and accurate customer records by entering, updating, and tracking information within event-related databases and support systems.
• Assist customers with registration questions and technical difficulties by walking them through processes and next steps in a clear, supportive manner.
• Partner with cross-functional teams to address more complex service issues and ensure customers receive consistent, well-coordinated support.
• Monitor recurring questions and customer feedback, then share insights with internal stakeholders to help improve service delivery and the overall event experience.
• Build working knowledge of brands, event details, and service policies so information provided to customers remains current and reliable.
• High school diploma or equivalent required; additional education or relevant customer service experience is beneficial.
• Strong data entry ability with general computer proficiency, including effective use of internet search tools.
• Working knowledge of Microsoft Office applications, especially Excel; experience with customer support platforms is an advantage.
• Ability to remain calm, patient, and detail oriented when handling sensitive or challenging customer situations.
• Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently.
• Solid problem-solving skills and the ability to evaluate issues thoughtfully to determine appropriate next steps.
• Willingness to travel as needed to provide support for events.
• Experience in trade shows, events, or hospitality environments is helpful but not required.