Customer Service Representative/Receptionist

We are looking for a customer-focused individual to join our team in Rockford, Illinois as a Customer Service Representative and Admin. This contract to permanent opportunity is ideal for someone who enjoys balancing front-line customer interaction with administrative support in a fast-paced environment. The person in this role will help coordinate orders, support shipping documentation, and guide customers through product-related questions with accuracy and care.

Responsibilities:

• Manage incoming customer communications, including phone inquiries and service-related follow-up, while serving as a courteous first point of contact.
• Enter new orders, update existing requests, and process changes or cancellations with careful attention to detail.
• Navigate vendor portals to submit routing requests and monitor related order activity.
• Coordinate replacement material requests, confirm quantities and product details, and communicate order confirmations to the appropriate parties.
• Assist customers in reviewing product images and explain available options to support informed purchasing decisions.
• Prepare and submit required documents for shipments and ensure shipping requests are completed accurately and on time.
• Perform receptionist and general administrative support duties to help maintain smooth daily operations.
• Make and receive customer calls as needed to clarify requests, provide updates, and resolve routine service issues.
• Previous experience in customer service, receptionist support, call center operations, or a similar client-facing position.
• Ability to handle both inbound and outbound calls in a courteous and efficient manner.
• Working knowledge of order entry processes and the ability to manage updates, additions, and cancellations accurately.
• Comfortable using computer systems, vendor portals, and administrative tools to complete daily tasks.
• Strong verbal and written communication skills with the ability to explain options clearly to customers.
• High attention to detail when processing materials, documentation, and shipping-related information.
• Ability to stay organized, manage multiple priorities, and work effectively in a fast-paced setting.