Customer Service Representative

We are looking for a Customer Service Representative to support a contract project for a non-profit organization in New Orleans, Louisiana. In this role, you will visit residential units within a community property, document visible repair and housekeeping concerns, and record findings using a detailed checklist. This position is best suited for someone who is observant, detail-oriented, and comfortable interacting respectfully in both occupied and vacant homes.

Responsibilities:

• Conduct unit-by-unit visits at a designated property to identify visible maintenance, cleanliness, and safety concerns.
• Complete inspection checklists accurately and note conditions such as damaged fixtures, painting needs, lighting issues, and smoke detector concerns.
• Enter observations clearly and organize information so management can review repair priorities efficiently.
• Communicate respectfully with residents and onsite staff while working in occupied and unoccupied units.
• Follow project guidance, training materials, and walkthrough instructions to ensure consistent reporting across all units.
• Maintain a steady daily inspection pace while balancing accuracy, detail, and consistency.
• Support property management teams by documenting conditions without performing physical repair work.
• Adhere to site expectations related to appearance, parking, safety, and workplace conduct throughout the assignment.
• Previous experience in customer service, call center support, clerical work, order entry, property management support, or a related field.
• Strong attention to detail and the ability to recognize visible issues that require follow-up.
• Comfortable walking door to door and working throughout a residential property for extended periods.
• Ability to interact respectfully in environments that include occupied units where families are living.
• Basic written documentation and data entry skills for completing checklists and recording findings.
• Reliable attendance and the ability to work a consistent schedule during the project period.
• Detail-oriented demeanor with the judgment to follow safety guidelines and onsite instructions.