Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to support customers through a Contract position based in Jacksonville, Florida. In this role, you will work fully in office, handle a high volume of customer interactions, provide timely assistance, and help ensure a positive service experience across phone-based communications. This opportunity is well suited for someone who communicates clearly, stays organized, and can manage both inbound and outbound customer contact in a fast-paced environment.

Responsibilities:

• Work inside our Jacksonville, Florida offices located on the southside
• Respond to incoming customer calls professionally and provide accurate information, guidance, and issue resolution.
• Place outbound calls as needed to follow up on customer questions, confirm details, or provide updates related to service requests.
• Enter customer orders and service information into internal systems with close attention to accuracy and completeness.
• Assist Spanish-speaking and English-speaking customers by delivering clear, courteous, and effective support in both languages.
• Document customer interactions thoroughly so records remain up to date and useful for ongoing service needs.
• Address routine service concerns efficiently while escalating more complex situations to the appropriate team when necessary.
• Maintain consistent call quality and productivity while meeting service expectations in a call center setting.
• Ability to work inside our Jacksonville, Florida offices located on the southside
• Fluency in both Spanish and English, with the ability to communicate confidently in a customer-facing environment.
• Prior experience in customer service, preferably within a call center or high-volume phone support setting.
• Ability to manage inbound and outbound calls while maintaining professionalism and attention to detail.
• Experience with order entry or similar data input tasks requiring strong accuracy.
• Strong listening, problem-solving, and interpersonal communication skills.
• Comfort using computer systems to document interactions and access customer information.
• Ability to stay organized and perform effectively in a fast-paced support environment.