Customer Service Representative

Robert Half is seeking a detail-oriented and customer-focused professional to support customer service and fulfillment operations. This role is ideal for someone who enjoys balancing customer interaction, order coordination, and administrative responsibilities in a fast-paced environment.

Responsibilities:

• Process and coordinate customer requests and orders with a high level of accuracy.
• Maintain records, update order statuses, and track fulfillment activities in internal systems.
• Prepare and fulfill customer-related materials and requests in a timely manner.
• Conduct outbound calls to gather information, provide updates, and support customer needs.
• Respond to inquiries via phone, email, and other channels while resolving issues professionally.
• Review customer information and documentation to ensure accuracy and completeness.
• Partner with internal teams and external vendors to support efficient operations and a positive customer experience.

Qualifications:

• Strong verbal and written communication skills, with the ability to listen carefully and respond clearly to customer needs.
• Clear and legible handwriting for preparing personalized card messages and related materials.
• Proven ability to manage multiple tasks at once while staying organized and highly detail-oriented.
• Solid problem-solving skills with a resourceful approach to resolving unexpected order or service issues.
• Good time management and prioritization abilities in a deadline-driven support environment.
• Proficiency with Microsoft Excel, Microsoft Office applications, and Google Sheets.
• Previous customer service, call center, order entry, or support ticket experience is preferred.
• Bachelor’s degree or equivalent practical experience is preferred; payments industry exposure or project coordination knowledge is a plus.

Submit your resume online today!