Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing operation in Plano, Texas through a Contract assignment. This position focuses on delivering responsive service by managing replacement part and equipment orders, keeping customers informed, and helping resolve service-related concerns. The ideal candidate is organized, comfortable handling a high volume of inquiries, and able to coordinate with internal teams to ensure timely follow-through. This role offers the opportunity to contribute to a fast-paced customer support environment where accuracy and communication are essential.

Responsibilities:

• Manage incoming requests for replacement parts and equipment by entering orders accurately and confirming key details before processing.
• Review stock levels and communicate product availability to customers so expectations are set clearly and early.
• Arrange shipment timing with customers and provide proactive updates on order progress, delivery schedules, and service status.
• Respond to questions related to warranties, repair timelines, billing matters, and parts access through inbound and outbound customer interactions.
• Direct technical concerns to engineering or field service specialists when issues require advanced troubleshooting or onsite support.
• Open, update, and monitor customer service cases to ensure requests are documented properly and addressed within applicable service commitments.
• Maintain accurate customer records, update company systems, and prepare reports that reflect service activity, warranty items, and case outcomes.
• Support return processing and warranty claim tracking while ensuring all related documentation is complete and current.
• Previous experience in customer service, call center support, or a similar client-facing role.
• Strong order entry skills with a high level of accuracy and attention to detail.
• Ability to manage inbound and outbound calls professionally while handling multiple customer needs.
• Comfortable coordinating with cross-functional teams to resolve questions and service issues.
• Clear written and verbal communication skills with a focus on timely follow-up.
• Proficiency using business systems to document customer interactions, service cases, and order activity.
• Strong organizational skills and the ability to track open items through resolution in a fast-paced environment.