Customer Service Representative

We are looking for a Customer Service Representative to support retail operations in Texas. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment and enjoys helping customers across multiple store locations. The person in this role will handle a variety of customer interactions, process orders accurately, and contribute to a responsive, high-quality service experience.

Responsibilities:

• Respond to incoming customer inquiries by phone and provide timely, attentive assistance for retail-related questions and concerns.
• Place outbound calls as needed to follow up on customer requests, confirm details, and help resolve service issues.
• Enter customer orders and updates into internal systems with strong attention to accuracy and completeness.
• Support service needs for 15 retail store locations by coordinating information and ensuring consistent communication.
• Address customer concerns with a solution-focused approach and escalate more complex matters when appropriate.
• Maintain clear records of customer interactions, order activity, and follow-up actions taken.
• Work closely with store teams and internal partners to deliver a smooth and reliable customer experience.
• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage both inbound and outbound calls in an efficient and detail-oriented manner.
• Experience with order entry and maintaining accurate customer information.
• Strong communication skills with the ability to handle customer concerns calmly and effectively.
• Comfortable supporting retail-related operations in a fast-moving environment.
• Strong organizational skills and attention to detail when managing multiple tasks.
• Ability to learn internal processes quickly and adapt to changing business needs.