Customer Service Representative

We are looking for a Customer Service Representative to support a busy consumer products team in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys helping customers, managing orders accurately, and delivering detail-oriented service in a fast-paced call center setting. The person in this role will handle incoming inquiries, provide timely resolutions, and contribute to a positive customer experience across phone-based interactions.

Responsibilities:

• Respond to inbound customer calls with empathy and clear communication.
• Assist customers with product questions, service concerns, and general account-related inquiries.
• Enter customer orders accurately and update records to maintain complete and reliable information.
• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.
• Document each interaction thoroughly to ensure service history is current and easy to reference.
• Work efficiently within a call center environment while maintaining service quality and response accuracy.
• Address customer concerns promptly and escalate more complex issues to the appropriate team when necessary.
• Prior experience in customer service, preferably in a call center or high-volume phone support environment.
• Ability to manage inbound and outbound calls while maintaining a detail-focused and customer-focused approach.
• Experience with order entry and strong attention to detail when processing information.
• Clear verbal communication skills and the ability to explain information in a helpful, concise manner.
• Strong organizational skills with the ability to handle multiple customer interactions efficiently.
• Comfort using computer systems to document conversations and update customer records.
• Dependable work habits and the ability to perform effectively in a fast-paced team setting.