Customer Service Representative

We are looking for a Customer Service Representative to support a busy service team in West Des Moines, Iowa. This Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions efficiently. The person in this role will handle a high volume of customer interactions while ensuring accurate order processing and a positive service experience.

Responsibilities:

• Main customer contact at the weight station, helping customers in person come in and out.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.
• Enter and update order information accurately within internal systems to support smooth processing.
• Assist customers with service-related inquiries while maintaining a courteous and helpful approach in every interaction.
• Document conversations, actions taken, and next steps to ensure clear records and continuity of service.

If this aligns with your career experience, please apply through our Robert Half website or call 515.706.4974 for any questions!

Requirements:

• Previous experience in a customer service environment
• Ability to handle a steady volume of inbound and outbound phone communication.
• Strong verbal communication skills and a clear, detail-oriented phone presence.
• Experience with order entry and maintaining accurate customer records.
• Solid attention to detail and the ability to work efficiently in a structured setting.
• Comfortable using computer systems and navigating multiple applications during customer interactions.

If this aligns with your career experience, please apply through our Robert Half website or call 515.706.4974 for any questions!