Customer Service Representative

We are seeking a customer service representative to provide excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating across phone, email, and chat channels.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Resolve customer concerns and escalate complex issues when needed
• Maintain accurate records of customer interactions and transactions
• Process orders, returns, and account updates
• Collaborate with internal teams to ensure customer satisfaction
• Identify opportunities to improve service processes
• Previous customer service experience or membership experience preferred
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with Microsoft Office and customer service software
• Strong problem-solving and interpersonal skills
• Prior call center experience a big plus