Customer Service Representative

Are you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you! We have a great position for a Customer Test Center Administrator" onsite in Ann Arbor, MI 30-40hrs a week. Candidates must have office experience, assisting walk in visitors and great computer skills. Must be able to work Saturdays. Pays $18/hr.

RESPONSIBILITIES

Maintain and apply expert knowledge of test center policies, practices, and procedures Greet examinees and verify identification Register and prepare candidate scorecards If applicable, digitally scan and record candidate fingerprint identification Continuously monitor candidates as they complete exams Resolve or report candidate issues with urgency Secure all computer software in the test center at all times Reboot computer servers and reset passwords as necessary Report any occurrences outside company guidelines to corporate management Ability to be flexible with scheduling based on Prometric capacity requirements Perform other duties as assigned

EXPERIENCE 1-2 years customer service-related experience required

SKILLS Ability to communicate with candidates effectively and with professionalism and authority

PHYSICAL JOB REQUIREMENTS

Capable of lifting up to 40 pounds Ability to remain in a stationary position for extended periods of time while administering exams Ability to perform periodic walk-through. Customer Service