Customer Service Representative

We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners. The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.

Responsibilities

• Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.
• Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.
• Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.
• Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.
• Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.
• Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.
• Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.
• Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.
• Associate degree from a two-year college or technical school, or equivalent related experience.
• Bachelor’s degree is preferred.
• At least 1 year of experience in auto finance, dispatch, call center operations, or a related customer service environment is preferred.
• Strong verbal and written communication skills with the ability to handle sensitive situations professionally.
• Demonstrated ability to manage multiple tasks, stay organized, and meet time-sensitive deadlines.
• Experience handling inbound and outbound customer calls, order entry, or account coordination activities.
• Proficiency in customer service best practices, with a focus on accuracy, responsiveness, and ethical conduct.