Customer Service Representative

A well-established North County manufacturer is looking for a Customer Service Representative to serve as the day-to-day point of contact for customers placing orders, checking shipment status, and resolving account questions. This is a great role for someone who enjoys being busy, communicating with people throughout the day, and taking ownership of an issue from the initial call through resolution.

What You’ll Handle:

• Respond to customer inquiries by phone and email
• Enter and process customer orders
• Provide order status and shipment updates
• Coordinate with warehouse and shipping teams
• Resolve order discrepancies, shortages, and delivery issues
• Prepare quotes and provide basic product information
• Maintain accurate customer account information
• Process returns, credits, and replacement orders
• Follow up on open customer issues
• Communicate product availability and expected delivery dates
• Document customer interactions in the company system
• Partner with sales, operations, and accounting teams
• Identify recurring customer issues and escalate when appropriate
• 1–3 years of customer service, order entry, inside sales, or administrative experience
• Excellent communication skills
• Strong follow-through and problem-solving ability
• Comfortable handling multiple customer requests at once
• Strong computer skills and familiarity with Microsoft Office
• Experience with an ERP, CRM, or order management system is a plus
• Manufacturing, distribution, or product-based business experience preferred