Customer Service Representative

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will maintain a high level of customer satisfaction by resolving inquiries, concerns, and service issues efficiently and professionally.

Responsibilities

• Respond promptly to customer inquiries in a courteous and professional manner.
• Handle and resolve customer complaints and concerns.
• Process orders, applications, forms, and requests.
• Provide product and service information to customers.
• Document customer interactions, inquiries, complaints, and resolutions.
• Maintain customer records and update databases as needed.
• Build and maintain positive customer relationships.
• Perform additional duties as assigned.

Qualifications

• 2+ years of customer service experience.
• Experience with customer service software, databases, and CRM platforms.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to remain calm and professional under pressure.